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+263-772-656-259

+263-772-656-259

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Privacy Policy

GENERAL INFORMATION

  1. Zambezi Expedition Travel and Tours is operated under license by Siyalamukela Tours (Pvt)Ltd - 4011/2017

  2. Zambezi Expedition Travel and Tours is a member of Zimbabwe Tourism Authority

  3.  Zambeziexpeditiontours.com is an authorized reseller of all products listed on this website. In particular it is an authorised reseller of products in which it has a binding tour operator agreement.

  4. Currency and merchant outlet country - transaction Currency is (USD) (United States of America Dollar). The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.

  5. Users may contact zambeziexpeditiontours.com by sending an email to enquiry@zambeziexpeditiontours.com or by using the ‘Contact Us’ button on the website. Users may also make contact by calling +263 772 656259 (international)

  6. Zambeziexpeditiontours.com may use all information submitted to further promote it and its partners’ websites and or services.

  7. Zambeziexpeditiontours.com may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  8. Zambeziexpeditiontours.com chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Office Number 36, Clarke Road, Victoria Falls, Zimbabwe

  9. Zambeziexpeditiontours.com operates as a guide to enable users to find, book and pay for, accommodation and packaged tours. Zambeziexpeditiontours.com thus acts as an advertising medium for these services and facilitates payments through the use of a payment gateway. However, the contract is based on an offer by the establishment which is accepted by the guest and therefore exists legally between these two parties. Zambeziexpeditiontours.com’s responsibility with regard to any transaction is to assist both parties to agree on a booking, to receive payment from the guest for the required amount, to pass such payment to the establishment/operator after deducting agreed commission and to provide the guest with a reservation reference number, if applicable. The commission is only earned and brought to account once the client's arrangements have been completed.

  10. Zambeziexpeditiontours.com is also responsible for providing support to users of the website by means of the 'Contact Us' button. In the event of a dispute between the guest and the establishment/operator, Zambeziexpeditiontours.com will assist in resolving such dispute. Zambeziexpeditiontours.com does not, however, underwrite or guarantee bookings between the guest and establishment/operator or the accuracy of the information portrayed by the establishment/operator or in its quote. In the event of any dispute between guest and establishment/operator, Zambeziexpeditiontours.com will assist with the resolving of such disputes but is not liable to either party for any claims, damages or refunds of any type.

DISCLAIMER

  1. All information and systems are the property of Siyalamukela Tours. Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Zambeziexpeditiontours.com nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Zambeziexpeditiontours.com makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to rocwebdezigner@gmail.com

  2. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Zambeziexpeditiontours.com and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

  3. In terms of these standard trading conditions, and any contract/s concluded pursuant hereto, Zambeziexpeditiontours.com acts as agent only for and on behalf of the client in procuring the services. As such, Zambeziexpeditiontours.com shall procure the services for and behalf of the client as agent for it with relevant third party service providers concerned. Zambeziexpeditiontours.com shall, under no circumstances, be liable for the acts and omissions of the relevant third party suppliers concerned.

  4. Neither Zambeziexpeditiontours.com nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any services sold by Zambeziexpeditiontours.com

PAYMENT METHODS

  1. Credit card payments
    Zambeziexpeditiontours.com has all your transactions protected by https://www.wetravel.com/. 

  2. Payment is only collected when a quotation has been received from the establishment, while the quotation has not yet expired and when the client accepts the quotation. Once payment has been made against a quotation, the offer and its acceptance become a binding contract. Following acceptance the establishment is required to send confirmation of the booking.

CANCELLATION TERMS

  1. Our Cancellation Policy is as follows:

  2. Flights are non-refundable.

  3. Cancellation prior to 61+ days of travel – 25% deposit is forfeited.

  4. Cancellation prior to 60 - 31 days of travel – 50% of total cost is forfeited.

  5. Cancellation less than 30 days prior to travel – 100% of total cost is forfeited.

  6. Please note that at certain times of the year and for certain of our suppliers, cancellation policies may be more stringent than our above policy and therefore the company holds the right to forward such additional charges onto the client should such an instance occur.

  7. Zambeziexpeditiontours.com will make every effort to avoid misquotation, however if we have made an obvious error or omission which leads to a material cost implication we reserve the right to cancel a reservation without liability or penalty, or to allow you to make a top up payment to accommodate for such error or omission.

  8. Zambeziexpeditiontours.com reserves the right to levy a 5% admin charge on credit card and bank transfer refunds due to cancellations.

GOVERNING LAW / LEGAL JURISDICTION

  1. This site is managed, controlled and operated from the Republic of Zimbabwe and is therefore governed by Zimbabwean law.

  2. Any and all Zambeziexpeditiontours.com services and products are performable and/or sold in Zimbabwe, and you irrevocably agree to that any cause of action you may submit will be filed in Harare, Zimbabwe which will be the venue of any legal dispute. You also agree that any dispute will be governed by the laws of Zimbabwe.

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